FREQUENTLY ASKED QUESTIONS
Q. Do you have an actual bricks and mortar store? Can I arrange pick up of an item?
A. Yes, we now have a store in Portarlington Victoria. The address is Unit 2/12-16 Rajah Court Portarlington. Winter Opening hours are: Tues to Friday 11 to 4 and Saturday 12-4.
Q. How can I contact Love and Amor Boutique?
A. We love hearing from our lovely customers and you can e-mail us at firstname.lastname@example.org.
Our office hours are Tuesday to Friday (except during public holidays) from 9am to 5pm. If you contact us outside of these hours, please be aware that we may not respond until the next office day.
Q. What is the ordering process?
A. You will receive a confirmation e-mail after you place an order. You will also receive a notification e-mail with your Australia Post tracking number as soon as your order has been dispatched.
Orders can take between one to three business days to be processed and they are then sent via Express Post. If you require an item urgently, please contact us and we will do our best to assist you.
All orders are sent via Express Post through Australia Post. Please allow 1 to 3 business days for Express Post. Times can vary dependant on your location within the Australia Post Express Network. If you haven't received your order within the expected time frame, please contact us immediately at email@example.com.
Q. Do you ship Internationally?
A. Yes, we charge $30 AUS for most international shipping. Costs can differ for larger orders.
Q. What are Pre-orders?
A. Popular items and incoming new styles can sometimes be available to purchase through Pre-order. The Pre-order is paid in full and this secures the item for the customer. As soon as it arrives in store, it will be sent out to the customer.
PLEASE NOTE: Other items purchased with a pre-order will be held aside and sent together when the pre-order arrives in stock. If you would like any other items that you are purchasing with your pre-order immediately, please place a separate order.
Q. What about Returns?
A. Returns are usually processed within 1 to 3 working days of receiving the item back. A credit/gift voucher is issued for the amount paid for the item (does not include postage). In line with Australian Consumer law and many other Australian on-line retailers, SALE items are not eligible for return or returns. Please note due to the high and very fast turnover of stock, we do not do exchanges. We will send you with a gift voucher and you can choose what is available and in stock when you receive your gift voucher. For our full returns policy, please refer to our 'returns' page. We are currently trialling FREE Returns, please refer to our FREE Returns Page.
Q. What payment methods do you accept?
A. We accept, VISA, MASTERCARD and AMERICAN EXPRESS (Through SHOPIFY payments), PAYPAL, AFTERPAY, ZIP PAY, LAYBUY and Direct Deposit may be available on request.
Our amazing range of clothing comes from various labels all over the country. This means it is designed and made by different labels and designers. We always endeavour to include as much information about the sizing, shape and fit of the item as possible in the item description. All of our Labels are Australian and are Australian sizing. Please see below a general Australian Sizing Chart. Please allow for 1 to 2 cms either way due to the fact every label and style can be a little bit different.
Please note: We do our best to provide the the most accurate information regarding each style's sizing. Every woman's body shape is different, so what guide or size might work for one, might not work for the other. If you have any questions, please let us know and we are happy to physically measure up any style for you.
If you would like more specific information regarding a particular item, please don't hesitate to contact our customer service team: firstname.lastname@example.org
We are always happy to specifically measure up any item for you!