FREQUENTLY ASKED QUESTIONS
Q. Do you have an actual bricks and mortar store? Can I arrange pick up of an item?
A. We are only an on-line store, however we can offer local pick up in the Geelong, Victoria region and the Perth Northern Suburbs region. You can e-mail us at firstname.lastname@example.org to organise a free shipping code and pick up arrangements.
Q. How can I contact Love and Amor Boutique?
A. We love hearing from our lovely customers and you can e-mail anytime at email@example.com. For urgent matters you can call 0425772354, Monday to Friday (except during public holidays) during business hours. We will do our best to respond within 24 hours.
Q. What is the ordering process?
A. You will receive a confirmation e-mail after you place an order. You will also receive a notification e-mail with your Australia Post tracking number as soon as your order has been dispatched.
All orders are sent via Express Post through Australia Post and sent the following day after the order is received. Please allow 1 to 3 working days for Express Post. Times can vary dependant on location and what day of the week the items were purchased keeping in mind weekends and public holidays. If you haven't received your order within the expected time frame, please contact us immediately at firstname.lastname@example.org.
Q. Do you ship Internationally?
A. International postage may be available on request, please contact us to enquire.
Q. What are Pre-orders?
A. Popular items and incoming new styles can sometimes be available to purchase through Pre-order. The Pre-order is paid in full and this secures the item for the customer. As soon as it arrives in store, it will be sent out to the customer.
PLEASE NOTE: Other items purchased with a pre-order will be held aside and sent together when the pre-order arrives in stock. If you would like any other items that you are purchasing with your pre-order immediately, please place a separate order.
Q. What about Returns and Exchanges?
A. Returns and Exchanges are usually processed within 2 days of receiving the item back. A credit/gift voucher is issued for the amount paid for the item (does not include postage). SALE items are not eligible for return or exchange.. For our full returns policy, please refer to our 'returns' page.
Q. What payment methods do you accept?
A. We accept, VISA, MASTERCARD and AMERICAN EXPRESS (Through SHOPIFY payments), PAYPAL, AFTERPAY and Direct Deposit may be available on request.