FREQUENTLY ASKED QUESTIONS
Q. Do you have an actual bricks and mortar store? Can I arrange pick up of an item?
A. We are only an on-line store, however we can offer local pick up in the Geelong, Victoria region and the Perth Northern Suburbs region. You can e-mail us at firstname.lastname@example.org to organise a free shipping code and pick up arrangements.
Q. How can I contact Love and Amor Boutique?
A. We love hearing from our lovely customers and you can e-mail us at email@example.com. You can also call us 0425772354.
Our office hours are Monday to Friday (except during public holidays) from 9am to 5pm. If you contact us outside of these hours, please be aware that we may not respond until the next office day.
Q. What is the ordering process?
A. You will receive a confirmation e-mail after you place an order. You will also receive a notification e-mail with your Australia Post tracking number as soon as your order has been dispatched.
Orders can take between one to three business days to be processed and they are then sent via Express Post. If you require an item urgently, please contact us and we will do our best to assist you.
All orders are sent via Express Post through Australia Post. Please allow 1 to 3 business days for Express Post. Times can vary dependant on your location within the Australia Post Express Network. If you haven't received your order within the expected time frame, please contact us immediately at firstname.lastname@example.org.
Q. Do you ship Internationally?
A. Yes, we charge $30 AUS for most international shipping. Costs can differ for larger orders.
Q. What are Pre-orders?
A. Popular items and incoming new styles can sometimes be available to purchase through Pre-order. The Pre-order is paid in full and this secures the item for the customer. As soon as it arrives in store, it will be sent out to the customer.
PLEASE NOTE: Other items purchased with a pre-order will be held aside and sent together when the pre-order arrives in stock. If you would like any other items that you are purchasing with your pre-order immediately, please place a separate order.
Q. What about Returns?
A. Returns are usually processed within 1 to 3 working days of receiving the item back. A credit/gift voucher is issued for the amount paid for the item (does not include postage). In line with Australian Consumer law and many other Australian on-line retailers, SALE items are not eligible for return or returns. Please note due to the high and very fast turnover of stock, we do not do exchanges. We will send you with a gift voucher and you can choose what is available and in stock when you receive your gift voucher. For our full returns policy, please refer to our 'returns' page. We are currently trialling FREE Returns, please refer to our Returns Page.
Q. What payment methods do you accept?
A. We accept, VISA, MASTERCARD and AMERICAN EXPRESS (Through SHOPIFY payments), PAYPAL, AFTERPAY, ZIP PAY, LAYBUY and Direct Deposit may be available on request.