RETURNS AND EXCHANGES
We aim to keep our customers happy and ensure they have an amazing shopping experience every time they shop with us.
If you are not completely happy with your purchase, you can return it to us and receive a store credit. It must be returned within 14 days of purchase.
To be eligible to return your item and receive a store credit your item must:
- Be received back to us within 14 days;
- Be unused and in the same condition that you received it. It must not have any fake tan/make up/deodorants marks or other marks or smell of perfume; and
- Have all original tags attached.
The cost of the return is at the customer's expense. We do not refund or add credit for the cost of the return postage.
Unfortunately we cannot accept responsibility for items that are lost or damaged by your courier or postal agent on its return back to us. Please ensure you record all tracking details regarding the return of your item.
We will process your return as soon as we have received and inspected the item. If the item doesn't meet the return requirements we will send it back to the customer.
If your items meets the requirements for a return we will issue you with a store credit covering the cost of the item, excluding the shipping charges within 2 working days of receiving the item back.
We will issue a store credit that is valid for 6 months and it will be e-mailed as an on-line gift voucher to the same e-mail address attached to your order.
We do not offer exchanges as your size may not be in stock. We recommend using your credit voucher to purchase another available size or item.
There is no return on SALE items unless they are faulty.
To organise a return you must contact our customer service team immediately, who will process your return and provide you with a return address. Please e-mail our team at: firstname.lastname@example.org
We carefully and thoroughly check every item we send out to our lovely customers, however in the unlikely case an item is faulty we will either replace the item if it is in stock or offer a refund or a credit voucher and cover the costs of the item's postage and your return postage.
Please e-mail us immediately at email@example.com if your item is faulty. To be eligible for a replacement or refund you must contact us within 7 days of purchase.