WE ARE TRIALLING FREE RETURNS!!!
We aim to keep our customers happy and ensure they have an amazing shopping experience every time they shop with us.
Returns are not accepted on SALE items. If a SALE item is sent back to us as a return, we will send it back to the customer at their expense. A customer does not qualify for a FREE Return if they send a SALE item back.
If you are not completely happy with your purchase, you can return it to us and receive a store credit/gift voucher for the amount paid for the item. We are trialling FREE RETURNS where the postage of your return item will be compensated in the form of an extra amount being put on your gift voucher by us once we have received your item back. CONDITIONS APPLY and are listed below.
Your store credit/gift voucher for your return item will have the cost of your return postage (Up to a maximum of $15) added to it. Depending on the size of the item that you are returning either a $10, $12 or $15 gift voucher will be added to your return voucher to cover the cost of an Australia Post Red Regular 500 gm , 1 kilo or 3 kilo satchel or similar. We recommend you use tracked post to send your item back and keep the tracking details safe. We cannot be responsible for items lost on their way back to us.
You are only entitled to one FREE RETURN of a $10, $12 or $15 Gift Voucher per ORDER. If you purchase a dress and return it, then use this gift voucher to then purchase a second dress and this second dress needs to be returned, this purchase with your gift voucher will not qualify for a free return and so on.
Purchases paid with Gift Vouchers from previous returns DO NOT qualify for a FREE Return.
Purchases before 01 Jan 2020, do not qualify for FREE Returns.
This is a trial and a good will offering. We have the right to refuse any free return if we believe it does not meet our conditions. We hold the right to cease this offer at any time.
PLEASE NOTE: Due to high and fast turnover of stock, we do not do exchanges. We will send you your gift voucher for your return and you can choose items that are available at the time you are ready to spend your gift voucher.
GENERAL CONDITIONS FOR RETURNS
To be eligible to return your item and receive a store credit/gift voucher, your item must:
The cost of the return postage is at the customer's expense. We do not refund or add credit for the cost of the return postage. WE ARE NOW TRIALLING FREE RETURNS AND WILL ADD THE COST OF THE RETURN POSTAGE TO YOUR CREDIT/GIFT VOUCHER PLEASE SEE DETAILS ABOVE.
Unfortunately we cannot accept responsibility for items that are lost or damaged by your courier or postal agent on its return back to us. Please ensure you send back to us via tracked postage and record the tracking details.
We will process all returns within 1 to 3 business days of receiving them from our Post Office. If an item returned doesn't meet the return requirements we will send it back to the customer.
If the item meets the requirements for a return we will send the customer a gift voucher for the amount paid for the item, excluding any shipping charges.
These gift vouchers has no expiry date and will be sent to the same e-mail address attached to the corresponding order.
We do not offer exchanges, due to the high and fast turnover of stock. You can use your gift voucher to purchase another available size or item.
If an exchange is negotiated due to exceptional circumstances, we may need to organise a postage fee of $9 for the item to be shipped back to you.
YOUR RETURN MUST BE RECIVED BACK WITHIN 30 DAYS OF PURCHASE (This does not include Pre-orders). Pre-orders must be received back within 30 days from the date of dispatch to the customer.
We have the right to reject your return if it is not received back within this timeline. 30 days is a very generous amount of time. If we do decide to accept an over time return you may not receive the full amount back in your gift voucher. You will not qualify for a free return and depending on the item your gift voucher amount will be reduced to cover our out of pocket costs due to the late return.
STRICTLY.....NO RETURNS ON SALE ITEMS.
In line with Australian Consumer Law and most other on-line retailers in Australia, we DO NOT accept returns on SALE items, unless they are faulty. This is clearly outlined in each SALE item's listing. Please choose carefully and please do not purchase a SALE item if you are not happy that you cannot return it. If a customer returns a SALE item to us, we will send it back to them at their expense.
To organise a return you can fill out a returns form included in your parcel or you must contact our customer service team immediately, who will process your return and provide you with a return address. Please e-mail our team at: firstname.lastname@example.org
We carefully and thoroughly check every item we send out to our lovely customers, however in the unlikely case an item has a manufacturer fault we will as a first option replace or repair the item. If this cannot be done we will offer a refund or a gift voucher. We will also reimburse the customer the costs of the item's postage from the order if there was a postage cost and the cost of postage to return the item.
Please e-mail us immediately at email@example.com if your item is faulty. To be eligible for a replacement as a first option and then a refund if replacement is not possible you must make contact us within 7 days of purchase. We also may ask for photos of the fault, before we organise the return.
Our amazing range of clothing comes from various labels all over the country. This means it is designed and made by different labels and designers. We always endeavour to include as much information about the sizing, shape and fit of the item as possible in the item description. All of our Labels are Australian and are Australian sizing. Please see below a general Australian Sizing Chart. Please allow for 1 to 2 cms either way due to the fact every label and style can be a little bit different.
Please note: We do our best to provide the the most accurate information regarding each style's sizing. Every woman's body shape is different, so what guide or size might work for one, might not work for the other. If you have any questions, please let us know and we are happy to physically measure up any style for you.
If you would like more specific information regarding a particular item, please don't hesitate to contact our customer service team: firstname.lastname@example.org
We are always happy to specifically measure up any item for you!