WE ARE TRIALLING FREE RETURNS!!!
We aim to keep our customers happy and ensure they have an amazing shopping experience every time they shop with us.
Returns are not accepted on SALE items.
If you are not completely happy with your purchase, you can return it to us and receive a store credit/gift voucher for the amount paid for the item. We are trialling FREE RETURNS where the postage of your return item will be subsidised by us once we have received your item back. CONDITIONS APPLY and are listed below.
Your store credit/gift voucher for your return item will have the cost of your return postage (Up to a maximum of $15) added to it. Depending on the size of the item that you are returning either a $10, $12 or $15 gift voucher will be added to your return voucher to cover the cost of an Australia Post Red Regular 500 gm , 1 kilo or 3 kilo satchel or similar. We recommend you use tracked post to send your item back and keep the tracking details safe. We cannot be responsible for items lost on their way back to us.
You are only entitled to one FREE RETURN of a $10, $12 or $15 Gift Voucher per ORDER. If you purchase a dress and return it, then use this gift voucher to then purchase a second dress and this second dress needs to be returned, this purchase with your gift voucher will not qualify for a free return and so on.
Purchases paid with Gift Vouchers from previous or any returns DO NOT qualify for a FREE Return.
Purchases before 01 Jan 2020, do not qualify for FREE Returns.
This is a trial and a good will offering. We have the right to refuse any free return if we believe it does not meet our conditions. We hold the right to cease this offer at any time.
GENERAL CONDITIONS FOR RETURNS
To be eligible to return your item and receive a store credit/gift voucher, your item must:
- Be received back to us within days 30 days from the purchase date;
- Be unused and in the same condition that you received it. It must not have any fake tan/make up/deodorants marks or other marks or smell of perfume; and
- Have all original tags attached.
The cost of the return postage is at the customer's expense. We do not refund or add credit for the cost of the return postage. WE ARE NOW TRIALLING FREE RETURNS AND WILL ADD THE COST OF THE RETURN POSTAGE TO YOUR CREDIT/GIFT VOUCHER PLEASE SEE DETAILS ABOVE.
Unfortunately we cannot accept responsibility for items that are lost or damaged by your courier or postal agent on its return back to us. Please ensure you send back to us via tracked postage and record the tracking details.
We will process all returns within 2 days of receiving them from our Post Office. If an item returned doesn't meet the return requirements we will send it back to the customer.
If the item meets the requirements for a return we will send the customer a gift voucher for the amount paid for the item, excluding any shipping charges.
These gift vouchers has no expiry date and will be sent to the same e-mail address attached to the corresponding order.
We do not normally offer exchanges as your size may not be in stock. We recommend using your gift voucher to purchase another available size or item.
If it is possible to organise a direct exchange a postage fee of $9 will need to paid where the order value going back out the customer is under $100. Just like our normal shipping fees.
STRICTLY.....NO RETURNS ON SALE ITEMS.
In line with Australian Consumer Law and most other on-line retailers in Australia, we DO NOT accept returns on SALE items, unless they are faulty. This is clearly outlined in each SALE item's listing. Please choose carefully and please do not purchase a SALE item if you are not happy that you cannot return it.
To organise a return you can fill out a returns form included in your parcel or you must contact our customer service team immediately, who will process your return and provide you with a return address. Please e-mail our team at: firstname.lastname@example.org
We carefully and thoroughly check every item we send out to our lovely customers, however in the unlikely case an item has a manufacturer fault we will either replace the item if it is in stock or offer a refund or a gift voucher. It is the customer's choice of what they would like to receive in this case. We will also reimburse the customer the costs of the item's postage from the order if there was a postage cost and the cost of postage to return the item.
Please e-mail us immediately at email@example.com if your item is faulty. To be eligible for a replacement or refund you must make contact us within 7 days of purchase. We also may ask for photos of the fault, before we organise the return.